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Setting up Custom Carriers

Create and customize delivery rate options for your checkout process

Table of Contents

Overview

Custom rate carriers allow you to define your own delivery rates or pickup options available during checkout. 😊

Types of Custom Rate Carriers

Setting up a Custom Carrier

To add a new custom carrier:

  1. Go to the Carriers page from the ShipperHQ Dashboard left-hand navigation.
  2. Click the "+New" button
    Click New to add a carrier
  3. Select Custom Rate Carrier from the carrier types
    Add custom Rate Carrier
  4. Choose the type of custom carrier you would like
    Select custom carrier type
  5. Enter a name for this carrier. This name will be shown in the checkout to the customer. You can change it later.
  6. The Custom Carrier will be added successfully, and you can continue configuring the carrier.

Since each custom rate carrier type is unique, use the links above to find specific configuration instructions. 💡

Next Steps

Consider setting up Shipping Rules to display your custom rate carrier in specific scenarios. Explore options like Dimensional Shipping to ensure the most accurate rates. ⚠️

Note: Flat & Free carriers do not support free shipping promo rules or dimensional shipping. If you have multiple flat and/or free shipping methods and the rate varies based on price/weight/quantity/customer group/products, a table rates carrier will be easier to maintain and is compatible with dimensional shipping and promo rules.

Example Scenarios

  • You offer Promotional Rating, e.g., flat rate shipping when small items are alone in the cart.
  • You have no direct control over fulfillment operations and are using a custom rate table.
  • There is no API for your chosen carrier, often regional/local couriers.
  • You need multiple shipping methods displayed with pricing according to weight/zone/price/etc.

When to Show Free Shipping

ShipperHQ allows you to set up Free Shipping and In-Store Pickup as separate carriers or as methods within Flat Rate or Table Rate carriers. Consider showing Free Shipping as a separate carrier if:

  • You don't want to specify the shipping method.
  • You offer free shipping but also provide other methods.
  • You are running a promotion. ✅