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DHL Express

Connect DHL Express for live shipping rates in ShipperHQ by securing API credentials

Overview

DHL Logo

This document will guide you through connecting your DHL Express account to your ShipperHQ account. You'll need to create a DHL API Username and Password. Follow the instructions below to obtain them, and then add a DHL Express carrier in ShipperHQ to connect directly to the DHL API for live shipping rates.

DHL eCommerce In addition to DHL Express, ShipperHQ supports DHL eCommerce. These services are separate and installed independently within ShipperHQ. Learn more about setting up DHL eCommerce

Table of Contents

Requirements

To set up your DHL Express carrier in ShipperHQ, you'll need to obtain the necessary credentials.

Register for DHL Express API credentials

  • Follow the steps in the DHL Express - MyDHL API guide to obtain the API username and password.
  • Indicate "ShipperHQ" in the application field, describing where XML Services will be used.
  • DHL will email a set of production credentials to you by the next business day.

Adding DHL Express

With your credentials ready, follow these steps to set up DHL Express in ShipperHQ.

  1. Log into your ShipperHQ account and navigate to the Carriers link on the left menu.

     

  2. Click + New to add a new carrier.

     

  3. Choose the Live Rate Carrier option.

     

  4. Use the Search Carriers option to find DHL Express or scroll to find it in the list.

     

  5. Click to continue connecting your carrier account to ShipperHQ.

     

    💡 Note, you can choose Skip & Enter Later to start configuring your DHL Express carrier and return later to enter credentials. You won't receive rates until these credentials are entered.

Steps to Validate This Carrier

  1. Enter the following credentials provided by DHL Express:

     

    • DHL Express Site ID
    • DHL Express Password
    • DHL Express Payor Account Number
    • DHL Express Unit of Weight
    • DHL Express Unit of Measurement
    • DHL Express Payor Country

  2. Once these details are entered, click the Validate button to complete the validation process.

     

    • If validation is successful, enable the DHL Express carrier.
    • If validation fails, please Contact ShipperHQ Support for assistance, or check your entries for accuracy and try again.

  3. Click Configure This Carrier if the validation process was successful.

  4. Edit any settings for this carrier then click Save to complete the setup.
  5. Your DHL Express carrier is now enabled and ready for configuration.

Configuring DHL Express

VAT-inclusive or -exclusive pricing

A DHL Express carrier can return prices including VAT. New carriers do not include VAT by default. Enable this option via the checkbox on the Advanced tab. Prices only cover shipping, not the order's value.

Option to include sales tax with shipping rates for DHL Express in ShipperHQ

Import Duties/Taxes Apply Setting

In Account Settings on your DHL Express Carrier, check the "Import Duties/Taxes Apply to My Products" box. This ensures services supporting dutiable products are returned, important for eCommerce shipping.

Calculating Duties & Taxes
The ShipperHQ Duties & Taxes feature, used with DHL Express, calculates and displays shipping costs with applicable duties & taxes.

Troubleshooting

Your carrier may be installed and configured but not yet validated. Successful validation requires accurate account information. Without it, you cannot validate the carrier and receive live rates.