Overview
Virtual products, like downloadable e-books or warranties, are items that aren't shipped. Typically, these products do not have a weight. For ShipperHQ to provide shipping rates, a weight greater than 0 must be assigned. Let's explore how ShipperHQ interacts with virtual products across different eCommerce platforms.
Table of Contents
Shopify
In Shopify, products with a weight of 0 are treated as virtual, so ShipperHQ won't return rates for them. If a cart contains both virtual and physical products, only the physical product's weight impacts the shipping rates shown at checkout. For more details on setting up virtual products, visit Shopify's guide on digital products.
BigCommerce
BigCommerce also considers products with a weight of 0 as virtual, resulting in no shipping rates being quoted. If paired with a physical product, ShipperHQ calculates shipping based solely on the weight of the physical item. For guidance on creating downloadable products in BigCommerce, check their support page.
Magento/Adobe Commerce and Zoey
Magento and Zoey specifically classify Virtual Products as a distinct product type rather than relying solely on a 0 weight. Within ShipperHQ, there's a setting for these platforms that lets you decide whether to ignore virtual products.
By default, virtual products are ignored, but you can include them in rate requests by changing this setting.
WooCommerce
In WooCommerce, virtual products can have a weight of 0. Like other platforms, when virtual and physical products are in the same cart, only the weight of the physical product is considered in the shipping rates. For instructions on configuring virtual products, visit WooCommerce's setup guide.