Skip to content
Visit ShipperHQ.com
  • There are no suggestions because the search field is empty.

agnoStack

Integrate ShipperHQ Shipping Insights with agnoStack for detailed order and shipping management

Table of Contents

Overview

If you're using agnoStack to connect your eCommerce platform to your Zendesk dashboard, you can now link your agnoStack account to ShipperHQ's Shipping Insights. Shipping Insights lets you view various shipping details like methods, costs, packing information, dates, and origin details. Dive into the Shipping Insights document for more information. This guide helps you connect ShipperHQ with agnoStack to fully leverage Shipping Insights.

Note that the integration between ShipperHQ and agnoStack is developed by the agnoStack team. While ShipperHQ supports your configuration, direct any questions about the connection to agnoStack. 😊

ShipperHQ Shipping Insights in agnoStack

Requirements

To integrate agnoStack with ShipperHQ, you'll need:

  • A BigCommerce, Shopify, or Magento 2.x account
  • ShipperHQ Standard, Pro, or Enterprise plan
  • agnoStack Professional, Premium, or Enterprise plan
  • The agnoStack ShipperHQ Add On

For other eCommerce platforms, contact our sales team to express your interest.

Available Information

The agnoStack ShipperHQ Shipping Insights integration enables visibility of:

  • Customer-selected shipping carrier and method
  • Customer’s shipping address type (residential or commercial)
  • Shipping costs, handling fees, and total order charges
  • Shipping Origins and items in each shipment for multi-origin orders
  • Carrier, method, and cost breakdowns for multi-shipment orders
  • Delivery Date displayed to the customer
  • Required Dispatch Date to meet the delivery date
  • Boxes used including weight, dimensions, and box contents
  • For in-store pickup, the pickup location address and ID

How to Connect agnoStack to ShipperHQ

To integrate your agnoStack account with ShipperHQ, generate an access token in ShipperHQ, then add it to your ShipStation account.

Step 1: Generate Access Token in ShipperHQ

  1. Log into your ShipperHQ account and go to Manage Shipping > Advanced Features
  2. Enable the Shipping Insights feature by clicking the Enable toggle
  3. Accept the agreement to store order and shipping information, check the I agree... box, and click Proceed

💡 This step won't appear if you've previously accepted this agreement.

  1. For Magento users with multiple websites, select the desired website from the dropdown
  2. Click Generate Access Token
  3. Use the Copy button to save the access token to your clipboard

For Magento 2: Install the module-orderview additional module for ShipperHQ and sync ShipperHQ with your Magento store.

Step 2: Add Access Token to agnoStack

Refer to the agnoStack documentation for more details.

  1. Log into your agnoStack account and go to Configure Add-Ons in Configuration
  2. Select ShipperHQ and enter your generated Access Token in the Access Token (SHQ) field
  3. Save your configuration

Viewing ShipperHQ Shipping Insights Details in agnoStack

When orders are imported, agnoStack recognizes those made using ShipperHQ rates.

  1. In the agnoStack sidebar within Zendesk, select Shipping Quotes while viewing an order
  2. ShipperHQ Shipping Insights information will appear directly in your sidebar for the relevant order

More information is available at agnoStack.com. ✅

Viewing or Generating a New Token for agnoStack

To generate or view a new access token:

  1. Log into your ShipperHQ account
  2. Click Websites in the Basic Setup list
  3. Choose the desired website
  4. Go to the Integrations tab
  5. View the existing access token in the appropriate field
  6. Click Generate New Access Token for a new token

⚠️ Generating a new token invalidates the old one. You'll need to update the token in agnoStack to retain access to Shipping Insights.

Additional Information

If you experience issues with Shipping Insights, consult our Troubleshooting Shipping Insights guide.

Note: The agnoStack ShipperHQ Add On is maintained by agnoStack. Contact agnoStack for Add On-related inquiries. Shipping Insights complements many ShipperHQ features including:

Disabling Shipping Insights

To disable Shipping Insights and opt-out of data storage:

Note: Disabling stops your ability to view Shipping Insights in agnoStack.

  1. In your ShipperHQ dashboard, go to Advanced Features
  2. Disable the feature by toggling the green Enable switch
  3. Click Close
  4. Navigate to My Account > Security
  5. Click the opt out link in the Access and Permissions section to stop storing new Shipping Insights data

Click the opt out link within the Access and Permissions section if you wish to stop ShipperHQ from storing new Shipping Insights shipment information

Note: Opting out does not stop temporary data storage necessary for ShipperHQ functionality. Refer to our Privacy Policy and User Agreement.

Contact us if you wish to request deletion of previously collected Shipping Insights data. 😊