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Use ShipperHQ with Order Management or Fulfillment Software

Integrate detailed shipment data with your fulfillment processes for improved order management efficiency

Table of Contents

Overview

At ShipperHQ, we know that you have unique business processes that may benefit from the shipment details generated at checkout. Depending on your eCommerce platform, you have several ways to integrate the shipment info from ShipperHQ into your fulfillment processes.

Shipping Insights

Shipping Insights Example

The best way to integrate ShipperHQ with your Order Management or Fulfillment Software is through our Shipping Insights feature. This tool provides you with extended shipment details, even if your eCommerce platform has limitations in storing this information. You can access these details with no coding needed in supported platforms like ShipStation and agnoStack. Alternatively, integrate directly using our Insights API to pull information into your fulfillment software.

Shipping Insights is available for certain ShipperHQ plans on:

  • Adobe Commerce (Magento 2)
  • BigCommerce
  • Shopify

If your platform doesn't support Shipping Insights, please contact us. We will inform you if we add support in the future. Learn more about Shipping Insights

General Recommendations

We recommend using the shipping method code field on an order to map and process your orders automatically. For instance, a shipping description might read "USPS Priority Mail", but the shipping method code is "shqusps_priority". This is more reliable than using the description, which might change due to translations or expected delivery dates on your site. The shipping method code remains constant, ensuring consistency.

Alternate Options

If you're not using Shipping Insights or your platform doesn't support it, you'll rely on your eCommerce platform's capabilities to store and access shipment information. These capabilities vary but are described below.

Magento 1

ShipperHQ sets shipping method codes and descriptions on orders. Additional info is stored in custom columns on order tables, accessible through direct calls like $order->getData("liftgate_required"). Some useful columns in the order table sales_flat_order are:

  • carrier_id
  • carrier_type
  • dispatch_date
  • shq_delivery_comments
  • delivery_date
  • destination_type
  • carriergroup_shipping_htm
  • liftgate_required
  • notify_required
  • inside_delivery
  • freight_quote_id
  • customer_carrier
  • customer_carrier_ph
  • customer_carrier_account
  • pickup_location
  • pickup_location_id
  • time_slot
  • pickup_latitude
  • pickup_longitude
  • limited_delivery

Note: For split or merged rate orders, data will be in the carriergroup_shipping_details column in JSON format.

Further Information

Magento 2/Adobe Commerce

Basic shipping info is stored in standard order tables like sales_order. More details are in ShipperHQ tables such as:

  • shipperhq_order_detail: information like dispatch date, delivery date, and more
  • shipperhq_order_item_detail: details for each item like carrier group
  • shipperhq_order_packages: shipment information including dimensions and weight

Use the helper class ShipperHQ\Shipper\Helper\CarrierGroup to extract order details.

Note: For extra information beyond standard Magento tables, use Shipping Insights.

BigCommerce

BigCommerce limits shipment information to price, carrier, method name (including delivery dates or duties & taxes if enabled), and method code. These are viewable in orders or via the BigCommerce Orders API. Learn more

Shopify

Shopify stores limited shipment information available via the ShippingLine object in the API. Shopify stores method codes in a specific format using underscores instead of standard carrier codes.

  • Carrier Name Example: shqups1_gnd becomes UPS_Shipping_gnd for the carrier UPS Shipping.

More on Carrier and Method Codes

Support for UPS Access Point

To process orders with UPS Access Point, extract the Location ID from the shipping method in Magento. The format is <carrier>_<method>_<locationId> e.g., shqupsaccess_GND_U85431561.