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Disable Diagnostic Messages in Magento

Eliminate unwanted shipping error messages from your Magento checkout process

Table of Contents

Overview

When requesting shipping rates, you might encounter unexpected messages on your cart or checkout pages. Learn to recognize these common diagnostic/debug error messages and find instructions for turning them off 😊.

Symptoms

Some examples of diagnostic messages include:

  • Invalid Origin Country. The origin country is invalid.
  • Invalid Origin State. The origin state cannot be found.
  • Invalid Destination Country. The destination country cannot be found.
  • Invalid Destination State. The destination state cannot be found.
  • Disallowed Destination Country. The destination country is not allowed by this carrier.
  • Carrier requires Country and/or State, one of which is missing.
  • Carrier requires City, which is missing.
  • Carrier requires zipcode, which is missing.
  • No shipping methods found for carrier. The system could not find a shipping method.
  • Carrier Connection Error. Could not connect to the carrier service for rates. Their system may be down.
  • Max Weight Exceeded for Carrier. The maximum configured weight for this carrier has been exceeded. Change it in the carrier dashboard if you want to increase it.
  • No Pickup Locations Found. Could not find any pickup locations for this carrier.
  • Google API Key not present. Please set it in Global Settings on the ShipperHQ Dashboard.
  • Shipping is prevented by a user-defined rule. The merchant has used a Carrier Rule to prevent shipping.
  • Missing rates for carrier groups. Unable to find rates for all carrier groups.
  • No Valid Dates found for Carrier.
  • No Valid Rates found for Carrier.
  • No carriers have been set up for this origin.
  • No merged rates. Please review your carrier mappings.
  • This account does not permit address validation.
  • Address validation is not enabled.
  • Max Packages Exceeded for Carrier. The maximum number of packages for this carrier has been exceeded.
  • Could not find the requested carrier.

How to Disable

Magento 1

To disable these messages in Magento 1:

  1. Navigate to System -> Configuration -> WebShopApps Logger (under "Advanced").
  2. Set "Show Debug Messages on Front End" to "No" 😊.

Magento 2

To disable these messages in Magento 2:

  1. Navigate to Stores -> Configuration -> Sales -> Shipping Methods -> ShipperHQ.
  2. Set "Debug" to "No".
  3. Navigate to Stores -> Configuration -> ShipperHQ Logger.
  4. Set "Show Debug Messages on Front End" to "No".

Troubleshooting

  • If you have followed the steps in "How to Disable" and are still seeing these messages on your checkout, check that the "Show Debug Messages on Front End" setting is set to "No" for each of your website and store views.
  • For help troubleshooting the issues these errors describe, please contact the support team for assistance 💡.