Skip to content
Visit ShipperHQ.com
  • There are no suggestions because the search field is empty.

Matrixrates FAQs

Resolve common Matrixrates issues and optimize your shipping rate configurations

Table of Contents

Overview

Welcome to the Matrixrates FAQ! 😊 Here, you'll find answers to common questions about Matrixrates, a stable and widely downloaded shipping extension. Although personalized support is not available due to its established nature, this document will guide you through some essential queries and tips.

Where Can I Get Custom Support for Matrixrates?

Matrixrates has been stable since February 2009, with over 12,000 downloads. We do not offer personalized support, but our docs and examples can help you get started. For more advanced features and custom support, consider purchasing a ShipperHQ plan.

Does Shipping Price Include Tax?

The shipping price generated by the extension does not include tax. Tax decisions are managed separately from the extension, aligning with Magento shipping modules. However, ShipperHQ supports using tax-inclusive prices for rule filtering, such as cart subtotal excluding tax or cart total including tax. It does not directly affect the shipping tax itself.

Rates Being Returned as $0.00

Rates may show as $0.00 if the currency symbol, like $, is entered into the CSV file. Check your rules to ensure there are no zeros or asterisks (*) in the shipping price column. Verify the correct order and quantity of columns: country, region/state, city, ZIP/postal code from, ZIP/postal code to, filter >=, filter <=, shipping price, delivery type.

Removing Matrixrates from Your Database

Here are steps for uninstalling Matrixrates from the database. 💡 Make sure to back up your data if you're unsure.

  1. Access phpmyadmin.
  2. Open the SQL prompt.
  3. Run: select * from core_config_data WHERE path like "carriers/matrixrate%";
  4. Verify the returned values.
  5. Run: delete FROM core_config_data WHERE path like "carriers/matrixrate%";
  6. Remove the webshopapps_matrixrate table.

What Should Be Entered in the Header Columns?

The CSV headers aren't used, so you can change them as needed. Both examples below work well, but starting from row two may make it harder to read:

What Are the Method Codes for Matrixrates' Methods?

Method codes in the orders table's method_code column are dynamically generated based on the pk (primary key) column in the webshopapps_matrixrate table. They follow this format:

matrixratematrixratepk

For example:

matrixratematrixrate15

The pk value changes with each CSV upload, intentionally. To set custom method or carrier codes, consider leveraging the capabilities offered by ShipperHQ.