Overview
😊 ShipperHQ is a shipping rates software for eCommerce websites, helping automate the display of shipping rates and options during checkout. While it provides valuable tools for retailers, it's important to note that ShipperHQ does not ship products or track shipments. If you're a customer looking for tracking information or order details, please reach out to the online store where you made your purchase. ShipperHQ cannot provide this information directly.
Table of Contents
- Overview
- For Merchants Using ShipperHQ
- Merchants using Zoey
- Merchants using Magento/Adobe Commerce
- Additional Resources
For Merchants Using ShipperHQ
Sometimes, shipping rates from ShipperHQ may appear as though ShipperHQ is a carrier, leading to confusion. This could result in customers mistakenly contacting ShipperHQ for tracking IDs or shipment status updates.
To prevent this, ensure your eCommerce platform settings do not display "ShipperHQ" as the shipping provider. Display the actual carrier and shipping methods being used to avoid misunderstandings.
Merchants using Zoey
For Zoey merchants utilizing ShipperHQ, ensure that the Main Shipping Carrier Name at checkout does not display as "ShipperHQ". Using a label like "Shipping Rates" can help reduce customer confusion over the shipping process.
Merchants using Magento/Adobe Commerce
For Magento 2/Adobe Commerce merchants, utilize the free ShipperHQ Tracker extension. This tool generates automatic tracking links for various carriers, which you can include on order status pages and emails.
Additional Resources
💡 For more detailed setup instructions for ShipperHQ configurations, explore the following installation guides: