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Restrict Shipping for a Customer Group

Limit shipping options for specific customer groups using ShipperHQ's rule builder

Overview

For merchants aiming to tailor shipping options to specific customer groups, ShipperHQ’s shipping rule builder makes this task straightforward. 😊 This guide will walk you through creating a hide rule to restrict shipping methods for a particular customer group.

Table of Contents

Platform Requirements

  • Customers should belong to the correct Customer Group in your eCommerce platform.

ShipperHQ Requirements

  • At least one Carrier must be set up in ShipperHQ.
  • Enable customer groups within ShipperHQ.
    • On the Shipping Rules page, click the "Shipping Rules Settings" link in the top right corner.

Click Settings to open a new window with advanced actions for shipping rules.

From here, a list of advanced shipping rule settings will appear, including the option to enable Customer Groups.

Setting to enable Customer Group based shipping rules.

Once enabled, the "Customer Groups" option will be added to the left-hand navigation menu, allowing Customer Groups to be used as a condition for Shipping Rules.

Location to view Customer Groups under Shipping Rules menu.

Setup

  1. Go to "Shipping Rules" using the left menu > Add New

    Setting up a new shipping rule.

  2. Select the type of rule to create. For this example, use Hide Methods to restrict LTL shipping to the "Wholesale" customer group.

    List of actions that can be performed through a shipping rule. For example, Hide shipping methods.

  3. Select the method(s) to be hidden under this shipping rule.

    Example showing selecting LTL shipping methods to hide through this shipping rule.

  4. Choose "Customer Groups" as the condition for this rule.

    Location to select Customer Groups as a condition to apply to a shipping rule.

  5. Select the customer group(s) for this rule.

    For example, select "Retail" so LTL shipping appears only to wholesale customers.

    Example showing selecting a customer group while creating a shipping rule

  6. Add a title to the new rule and then click "Finish" to save it.

    Example showing summary of a shipping rule as the last step before saving it.

💡 It is recommended to test all new rules using ShipperHQ's "Test Your Rates" feature before testing at checkout. 😊