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Set Up a Free ShipperHQ Account with FedEx® Hold at Location

Integrate FedEx Hold at Location to enhance delivery options and reduce shipping costs

Overview

This article helps you get your FREE ShipperHQ account set up with FedEx Hold at Location as your carrier. By offering this service at checkout, you can improve conversion rates, enhance customer loyalty, and reduce shipping costs. FedEx Hold at Location delivers packages to secure locations, helping avoid issues like bad weather or porch pirates that can occur with home delivery. Plus, residential fees are waived, reducing return costs and saving you money. It's free to use! We'll cover the Free ShipperHQ plan details and provide links to finalize your account setup. Haven’t signed up yet? You can do so here. We'll also walk through the necessary credentials, connecting FedEx Hold at Location in ShipperHQ, and additional management tips for your connection.

Availability: FedEx Hold at Location services are available only for U.S. shipping. Notify customers to pick up packages within 5 business days at a FedEx Hold at Location Retailer.

Table of Contents

What your FedEx® Hold at Location integration includes

We're excited to offer a FREE ShipperHQ plan that lets your customers choose when, where, and how they want their deliveries. With this plan, you'll benefit from cost savings and potentially increased revenue. Here's what you get:

  • (1) Website connection
  • (1) Shipping Origin (U.S. only)
  • (1) Carrier - FedEx Hold at Location
    • With some customizations
  • Shipping Zone Support to manage delivery options availability

Need more than this free plan offers? Our sales team can help! Explore additional features like Shipping Rules, Delivery Date & Time, Dimensional Packing, and Multi-Origin Shipping. ShipperHQ also supports various FedEx services beyond this free plan. For more details, contact our team.

Note: Inform customers they have 5 business days to pick up their package. ShipperHQ’s functionality does not provide these alerts automatically.

How to set up and configure your Free ShipperHQ account

When you first log in to the ShipperHQ Dashboard, you'll find a setup assistant walkthrough ("Welcome to ShipperHQ!"). For detailed steps, follow the links provided.

Step 1: Add Your Website URL

Learn how to add your ecommerce website URL to the account settings in the dashboard. This initial step connects your ecommerce site to ShipperHQ; additional credentials and connections will follow.

Setting to configure your website in ShipperHQ.

Step 2: Set Up Your Origin

Set up a single origin using this guide. Remember, this origin must be in the U.S.

Sample showing the details to be filled while configuring an origin.

Step 3: Validate your FedEx account for Hold at Location

This article provides an in-depth look at setting up a FedEx account, gathering credentials, and validating them to test a live rate. But you can also input your credentials directly into the dashboard for a quick setup.

Step 4: Setting Up Shipping Zones

Control where you offer FedEx Hold at Location as an option, such as only in Zone 1 and 5. Keep in mind this service is only for U.S. deliveries.

Step 5: Carrier Configuration

Customize settings specifically for Hold at Location using this guide.

Sample showing how to configure FedEx Hold At Location carrier.

Step 6 (Final Step!): Connect Your Website to ShipperHQ

You're almost there! Complete the process by following the website configuration instructions for your eCommerce platform. Select your platform from the left-hand table of contents.

BigCommerce customers: ShipperHQ connects to your store when you install the ShipperHQ app. No API Keys or Authentication Codes needed.

Shopify customers: When you install the ShipperHQ app for Shopify, no API Keys or Authentication Codes are required. Just enable it when ready to test.

CONGRATS! Your ShipperHQ setup is complete.

The customer experience is all yours now! Our support team is here to help during your setup process. Click the blue icon with a "?" for assistance. Need more power? Contact our shipping experts at sales@shipperhq.com for more features.

What's Next?

We recommend reviewing your platform’s capabilities for printing order labels. ShipperHQ passes all shipping information from checkout to your eCommerce platform for fulfillment. Graphic showing customer journey from add to cart to order placed.

Here are helpful links for shipping label providers by platform:

Find more FedEx Hold at Location information for online merchants on their dedicated page here.