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ShipperHQ Quote or Transaction ID

Locate ShipperHQ transaction IDs for troubleshooting rates issues

Overview

If the ShipperHQ Team asks you to provide a transaction ID or Quote ID for assistance with a rates-related issue, follow this guide to locate the necessary information. 😊

Table of Contents

What is a Transaction ID or Quote ID?

A transaction ID is a unique identifier stored in the ShipperHQ database for each request for shipping rates from your store. It helps the ShipperHQ Team access all relevant data sent between your checkout and your configured shipping carriers. A Quote ID is the same identifier within BigCommerce.

💡 Note: A "transaction" in ShipperHQ does not mean a completed order. It refers to data exchange during a checkout, and a completed order isn't needed to locate the transaction ID as long as an address is entered.

Identifying the ShipperHQ Quote or Transaction ID

  • ShipperHQ quote IDs/transaction IDs start with SHQ_.
  • Native shipping quote IDs on your site will be numeric.
  • If the ID doesn't include SHQ#######_, the rate wasn't generated by ShipperHQ.

How to Find a Quote or Transaction ID by Platform

BigCommerce

  1. In your BigCommerce Dashboard, click "settings" from the left menu (not “account settings”).

    Location of Settings on BigCommerce dashboard

  2. Scroll to Advanced and select "Store Logs."

    Location of Store logs under Advanced menu on BigCommerce portal.

    You'll see your shipping rate requests in order.

  3. Click the + sign to expand a request and see details for each shipping quote from ShipperHQ.

    Location of + sign to view details of the shipping quote.

  4. Find the Transaction/Quote ID, prefixed by “SHQ”. Example: ‘SHQ201608250254XXX_07488531’

    Location of Quote ID and other details in the logs.

⚠️ Please ensure ShipperHQ is enabled in BigCommerce.

Shopify

For Shopify, retrieving a Quote/Transaction ID directly isn't possible. If rates or methods appear unexpectedly, here's what to provide ShipperHQ:

  1. Reproduce the error with the same products, quantity, and destination.
  2. Take a screenshot of the cart.
  3. Email support@shipperhq.com with the screenshot, issue description, and expected result.

Magento 2 & Adobe Commerce Cloud

  1. In the Magento Dashboard, go to Sales > Orders.
  2. Select the order to find the Transaction ID.
  3. Scroll to order comments to find the ID, prefixed with "SHQ_".

    Location to find Transaction ID on a order in Magento 2 and Adobe Commerce.

Magento 1

Two routes are available in Magento 1: recent orders or WebShopApps View Logs.

  • Recent Orders: Navigate to Sales > Orders and find the ID in the comments section.

    Click Orders under Sales menu on Magento 1 portal.

    Location to find Transaction ID for an order in Magento 1.

  1. Provide this ID to the support team for issue diagnosis.

WooCommerce

Enable Logging

🔊 Ensure logging is enabled in WooCommerce—necessary for viewing past logs.

  1. In WordPress, go to WooCommerce > Settings > Shipping > ShipperHQ.
  2. Check the ‘Enable logging’ box.

    Setting to enable logs in WooCommerce.

Finding the Log and Transaction ID
  1. Go to WooCommerce > System Status > Logs to view logs based on time requests were made.

    Location to find Transaction ID in logs for WooCommerce store.

Zoey

  1. Navigate to Settings > Shipping Methods > ShipperHQ > Configure > Developer Use Only > Edit log settings.
  2. Enable logger configuration and set Admin Panel to ‘Debug’.
  3. Enable "Shipperhq_Shipper" in extensions to log output.
  4. Save changes and perform the request.
  5. View the current log report and open "Rate Request and Result".

    Location to view ShipperHQ logs report in Zoey backend.

  6. Use "cmd-f" or "ctrl-f" to find 'transactionId'. Copy this number for support.

    Location of Transaction ID in logs on Zoey backend.

⚠️ Remember to disable the logger when not needed to avoid slowing down rate processing.

SalesForce Commerce Cloud

Simulate the Shopify process for retrieving transaction logs:

  1. Reproduce the error cart with the same items and destination.
  2. Take a screenshot.
  3. Email support@shipperhq.com with details and expectations.