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TForce Freight LTL

Enable real-time TForce Freight LTL rating integration on your eCommerce site

Overview

Use this guide to connect your ShipperHQ account with your TForce Freight account to enable real-time LTL freight rating on your eCommerce site.

TFI International Companies
Most TFI International companies, including TForce Freight, operate independent shipping rating systems. In addition to TForce Freight, ShipperHQ supports TST-CF Express and Vitran Express. Contact us if you're interested in using other TFI International LTL or parcel services through ShipperHQ.

Table of Contents

Requirements

  • TForce Freight Account
    A TForce Freight account is needed to retrieve rates via ShipperHQ. If you do not have a TForce Freight account, contact TForce Freight to set up an account before continuing.
  • TForce Username and Password
  • ShipperHQ LTL Freight advanced feature
    This feature must be enabled either before or during the setup process.

Adding TForce Freight

Now that you have your credentials ready, follow these steps to set up TForce Freight in ShipperHQ.

  1. Log into your ShipperHQ account and navigate to the Advanced Features link in the left navigation menu.

  2. Click to enable the LTL Advanced Feature.

  3. Once LTL is enabled, navigate to the Carriers link on the left navigation menu.

  4. Click + New to add a new carrier.

  5. Choose the Live Rate Carrier option.

  6. Use the Search Carriers option to find TForce Freight, or scroll to locate it in the list of available carriers.

  7. Click TForce Freight.

    💡 Adding TForce Freight requires the LTL Freight advanced feature. If this feature isn't enabled yet, you'll encounter the following steps:

    • Click the toggle button to enable the LTL Freight feature.
    • Click Continue.

  8. Continue to connect your carrier account to ShipperHQ.

Steps to Validate This Carrier

Updated TForce Freight Integration
If you installed TForce Freight in your ShipperHQ account prior to June 3, 2024, you'll need to update your credentials to use the new TForce Freight API. Click the link to update credentials under your TForce Freight carrier in your ShipperHQ dashboard.

  1. Enter the following credentials provided by TForce Freight:

    • TForce Freight Express User Name
    • TForce Freight Password

  2. When the pop-up window appears, enter your TForce Username and Password, then click Login.

  3. Once entered, select "Get Started" and proceed to the next prompt. Note, you do not need to enter the password on the prompt pictured below.

  4. Enter your Password once more in the Microsoft authentication window, then click "Sign In."

  5. Review the Permissions terms and click "Next."

  6. Review page 2 of the terms and conditions, then click "Accept."

  7. Once you have accepted the terms of use, you can click "Sign Out" and then close this window.

If validation is successful, click the toggle button to enable the TForce Freight carrier.

⚠️ If validation fails, Contact ShipperHQ Support for further assistance, or review the entered information for accuracy and try entering your credentials again.

  1. Click the Configure This Carrier button if the validation process was successful.
  2. Edit any settings for this carrier, then click Save to complete the setup.

Troubleshooting

TForce density-based pricing

If your TForce account requires density-based pricing or you're encountering this error: "Shipper has density pricing. Handling unit dimension required," then ensure the switch under account settings is checked. Very few TForce Freight accounts need this, so leave it unchecked unless you see the above error or TForce Freight instructs you otherwise. TForce explains this feature as: "Density-based rates are discounted based upon product dimensions, rather than freight classifications. Density-based pricing is setup when customers commingle multiple freight classes on shipments."

No Rates on Classes 300/400/500

Shipments containing products assigned to Freight Class 300, 400, or 500 will not receive TForce Freight shipping options. This is because TForce Freight does not support real-time rating for these classes.

As stated by the company: "When shipping freight when the class is 300 and above, you would need to contact the Freight Department to obtain the rate. The Freight Rating API will only rate the class of 200 and below." Please refer to tforcefreight.com or your TForce Freight Account Manager for further information.

Freight Shipping Configuration

Use any of the following links to configure your TForce Freight LTL carrier:

Optional

Customize your configurations with these options: