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Configuring UPS Carrier

Reauthorize UPS accounts to maintain ShipperHQ access to negotiated rates and services

Table of Contents

😊 Important Update

UPS has updated their APIs to use a new security protocol, OAuth 2.0. If you see "Update Required" or "Reauthentication Required" next to your UPS carrier in ShipperHQ, you'll need to reauthorize the connection to continue using UPS negotiated rates and services. This is a quick process 😊. UPS plans to retire the old authentication services soon. After that, you must reauthenticate your UPS account in ShipperHQ to access negotiated rates. If you have any questions or need assistance, feel free to contact us.

Steps to update your credentials

Overview

ShipperHQ supports a wide range of UPS® services, including domestic, international, small package, and alternative delivery options. This guide provides information on different UPS carriers, configuration settings, and the setup process.

💡 Free and Discounted Subscriptions for UPS Customers: As a UPS Ready® provider, ShipperHQ offers payment eligibility under UPS Digital Connections. For a free plan supporting UPS Access Point locations, visit our UPS Ready page and Promotions & Savings page.

Available UPS Services

Domestic and International Small Package

The UPS small package carrier covers most domestic and international services, including ground and air.

Learn about setting up UPS small package services

Ship to a UPS Access Point Location

Customers can ship orders to a UPS Access Point location using the UPS Access Point carrier.

Learn about setting up UPS Access Point

UPS Ground with Freight Pricing

UPS Ground with Freight Pricing offers competitive rates for non-palletized shipments. This requires a contract with UPS.

Learn about setting up UPS Ground with Freight Pricing

💡 ShipperHQ also supports TForce Freight, formerly UPS LTL Freight. Learn about setting up TForce Freight

UPS Ground Saver (formerly UPS SurePost)

UPS Ground Saver is available by contract only. Please contact us to access it.

Learn about setting up UPS Ground Saver

UPS Mail Innovations

Live rate integration isn't available, but you can set rates manually using a Custom Table Rate.

UPS My Choice

UPS My Choice offers real-time delivery updates and can be integrated with ShipperHQ for Adobe Commerce and Magento 2.

Learn about setting up UPS My Choice

UPS Hundredweight

This discounted rate applies to certain US shipments. ShipperHQ supports this service.

Learn about UPS Hundredweight Service

Adding UPS

Get your credentials ready and follow these steps to set up UPS in ShipperHQ.

  1. Log into ShipperHQ and navigate to the Carriers link.

    Carriers Navigation

  2. Click + New to add a new carrier.

    New Carrier

  3. Choose Live Rate Carrier.

    Live Rate Carrier

  4. Search or scroll for UPS from the list.

    Select UPS

  5. Connect your UPS account to use your negotiated rates.

This option uses UPS published list rates by default. Add your credentials anytime to switch to negotiated rates.

Connecting to Your UPS Account to Use Your Negotiated Rates

⚠️ Note: CampusShip UPS.com accounts don't support OAuth with ShipperHQ. For details, see here.

To use your UPS account rates, follow these steps:

Required Information

  • An active UPS shipping account connected to a UPS.com account (guide)
  • Your UPS.com User ID and Password

💡 Need a UPS Account? Set one up quickly and get discounted rates. Open a new UPS account

Validating Your UPS Account

Once you have your account info:

  1. Enter your UPS Shipping Account Number.

    Account Number

  2. Select Enter Credentials.

    Enter Credentials

  3. Log in with your username or email address and accept terms.

    Login

  4. Enter your UPS account password.

    Password

After validation, you can enable the carrier right away or configure it further and enable it later.

Configuring UPS

Configure your UPS carrier to match your needs.

Basic Settings

Access the Basic tab to configure core settings.

Carrier Overview

Manage how your carrier displays within ShipperHQ and to customers.

Carrier Titles

  • Carrier Title in Checkout: Visible to customers (e.g., "UPS").
  • Carrier Title Internal: Used within ShipperHQ (e.g., "New York UPS Account").

Assigned Origins

Assign this carrier to specific origins using the ShipperHQ Multi-Origin feature.

More about Multi-Origin Shipping

Account Settings

These relate to UPS communication and additional service features.

Rate Types

  • Rates Associated with Shipper Number: Uses negotiated rates
  • Retail Rates: For shippers at UPS retail locations
  • Standard List Rates: For shippers with Standard List Rates or accounts post-January 2011
  • Daily Rates: For pre-2011 accounts with Daily Rates

⚠️ Requires UPS account connection to ShipperHQ; otherwise, defaults to UPS Daily Rates.

Origin of Shipment

Specifies shipment origin. Check with your UPS rep if uncertain.

Pickup Method

Choose based on your shipping practices (e.g., Regular Daily Pickup or Customer Counter).

Packaging Container

Default to Customer Packaging, unless specific packaging is used.

Unit of Weight

Set based on your UPS and ShipperHQ accounts' weight unit preference.

Delivery Confirmation

Select delivery confirmation type, like Signature Required or Adult Signature Required.

Send Declared Value to Carrier

Enable this to send declared shipment value to UPS, potentially incurring extra charges.

More about Declared Value

⚠️ Additional charges may apply for certain Account Settings options (e.g., Delivery Confirmation).

Shipping Methods

Choose which Shipping Methods to offer. These options don't guarantee visibility for all orders, as some are scenario-dependent.

Use Shipping Rules to manage offered services based on specific criteria.

Carrier Service Area

Control the geographic service zones for the carrier. Use zones based on broad or specific location criteria.

For nuanced restrictions, use Shipping Rules.

More info on Shipping Zones

Date & Time Settings

Available with the Date & Time Advanced Feature, show delivery info to customers.

Configuring Date & Time Settings

Package Settings

Accurate package weight and dimensions settings enhance rate accuracy. Highly effective with Dimensional Packing Advanced Feature.

More info on Package Settings

Fees Settings

Manage fees or rate adjustments.

Handling Fees

Easily apply surcharges or discounts. Quick to set but less flexible than Shipping Rules.

More info on Handling Fees

Return Shipping Options

Offer paid return services at checkout (available on select plans).

More info on Return Shipping Options

Optional Settings

Optional settings are for specific scenarios and Advanced Features.

Restrictions

For LTL Freight, choose whether to show carriers even for freight shipments.

More info on Weight Thresholds

Prioritize Carrier

With Rate Shopping & Custom Method Names, prioritize one carrier over another.

More info on Carrier Prioritization

Error Handling

Set how ShipperHQ reacts when no rates are available, including default error messages.

More info on Error Handling

Free Shipping Promotions

Choose free shipping settings when a promotion applies, or create a Free Shipping Custom Carrier.

Additional Settings

Address type-related settings appear based on your Advanced Features.

Without Address Type Advanced Feature

Set the Default Destination Address Type for all shipments.

With Address Validation

Automatically determine address type. Use Validated Address Type if enabled.

More on Address Type Validation

With Address Type Selector

Let customers select address type at checkout.

More on Address Type Selector

Specific Configuration Scenarios

Setting up UPS Canada

To receive accurate rates and methods for UPS Canada accounts, ensure:

  • UPS Account Origin: Set to Canada.

    Canada Configuration

  • Weight Unit: Matches your product weight units.
  • Shipping Methods: Select compatible Canadian methods (e.g., Express, Express Saver).
  • Currency Conversion (Magento, Zoey, Adobe Commerce): Allow Canadian currency and setup conversion rates.

Setting up UPS Hundredweight Service

With an active UPS Hundredweight Service contract, ShipperHQ can display eligible discounted rates.

For more UPS Hundredweight Service requirements, visit UPS.com.

Troubleshooting

Common causes of registration failures or missing negotiated rates:

  • Incorrect UPS® User ID or Password. Check Obtaining UPS Credentials.
  • UPS® account not linked to UPS® user ID and password for Rates API. Follow this guide.
  • Carrier settings changed before registration. Delete the carrier and create a new one.
  • Missing default origin on your website. Set a default origin as explained on Website Configuration.

ShipperHQ defaults to Standard List Rates if validation/registration is unsuccessful.

CampusShip UPS.com Accounts

⚠️ CampusShip UPS.com Accounts do not currently support OAuth for ShipperHQ

These accounts can't be authorized via OAuth with ShipperHQ at present.

To determine if your account is CampusShip, check for the UPS CampusShip logo in your account dashboard.

CampusShip

If you attempt to link a CampusShip account:

  1. For existing carriers, current authentication remains, but you'll need an OAuth update.
  2. For new carriers, only Daily Rates can be displayed without authorization for negotiated rates.

💡 What to do:

  1. Set up or use a non-CampusShip UPS.com account.
  2. Make sure it's linked to your UPS Account.
  3. Connect to ShipperHQ.