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UPS Ground Saver® (formerly UPS SurePost®)

Set up and integrate UPS Ground Saver rates in your ShipperHQ account

Table of Contents

Overview

UPS Ground Saver, previously known as UPS SurePost, is an affordable domestic ground service from UPS® in the US. ShipperHQ supports retrieving live UPS Ground Saver rates so you can offer this service to your customers. Remember, UPS Ground Saver is a contract-only service, meaning you need an existing contract with UPS to connect it to ShipperHQ.

UPS Ground Saver Replacing UPS SurePost

UPS has transitioned from UPS SurePost to UPS Ground Saver. ShipperHQ's system will soon reflect this branding change. For now, UPS SurePost will appear in ShipperHQ and at checkout, but the rates will reflect the updated UPS Ground Saver pricing. You can rename the service using the Rate Shopping & Custom Method Naming Advanced Feature if needed.

Other UPS Services

Alongside UPS Ground Saver, ShipperHQ supports a wide range of UPS services, including various domestic and international shipping options. Learn more about ShipperHQ's UPS services.

Important Update ⚠️

UPS has upgraded their APIs to a new security protocol, OAuth 2.0. If you receive a message stating "Update Required" or "Reauthentication Required" next to your UPS carrier in ShipperHQ, you need to reauthorize your connection. This reauthorization is essential to continue using negotiated UPS rates and services via ShipperHQ. The process is quick, and UPS will soon retire the old authentication services. If not updated, you won't be able to access negotiated rates. Contact us if you need help.

Steps to update your credentials

Installing UPS Ground Saver

Must be Enabled per Account

If you have a UPS Ground Saver contract, request access on your ShipperHQ account by contacting us. Once enabled, you can install it via the ShipperHQ Marketplace.

Register for UPS Account

If you don't have a UPS account yet, you can sign up here. For existing users with recent invoices, these will be needed for validation.

Obtaining UPS Invoice/Credentials

To connect your UPS SurePost account with ShipperHQ, you need your latest invoice, downloadable at UPS.com.

  1. Log in to UPS.com with your credentials.
  2. Navigate to Billing in the My UPS menu.
  3. Access the UPS Billing Center.
  4. View your most recent invoice.
  5. You need the invoice information to connect ShipperHQ with your UPS account.

Example Invoice

Your invoice might look different, but here's an example to identify the required information.

Example of UPS invoice.

Adding UPS SurePost

To set up UPS SurePost in ShipperHQ:

  1. Log into ShipperHQ and navigate to Carriers.

  2. Click + New to add a new carrier.

  3. Select Live Rate Carrier.

  4. Search for UPS SurePost or find it in the list.

  5. Follow the prompts to connect your carrier account.

Connecting to Your UPS Account to Use Your Negotiated Rates

💡 CampusShip UPS.com Accounts do not currently support OAuth for ShipperHQ. See here for more info.

To use your UPS Account rates or contract-only services, you'll need:

  • An active UPS account linked to a UPS.com account (guide)
  • Your UPS.com User ID
  • Your UPS.com Password

Validating Your UPS Account

With your account info ready, connect ShipperHQ to your UPS account as you add UPS as a carrier. Alternatively, if UPS is already set up, find Enter Credentials when editing in ShipperHQ.

  1. Enter your UPS Shipping Account Number.

  2. Select Enter Credentials.

  3. Use your UPS account username or email and agree to terms.

  4. Enter your UPS account password.

If validation is successful, you can enable the UPS SurePost carrier immediately or configure it first.

🔔 If validation fails, please Contact ShipperHQ Support for assistance, or double-check and re-enter your credentials.

  1. Click Configure This Carrier and set Type of Rates to Negotiated Rates.

    Setting to set Type of Rates to Negotiated Rates for SurePost.

  2. Edit carrier settings and click Save to complete.
  3. Your UPS SurePost carrier is now configured and ready.

Configuration Options

Shipping Methods

For UPS SurePost, two shipping methods are listed as "SurePost":

  • Parcel Select Lightweight for items up to 16 oz
  • Parcel Select for items over 16 oz

Enable both methods unless there’s a specific weight criteria you wish to enforce.