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Which Box did ShipperHQ pack for my order?

Identify which boxes were used for your order in ShipperHQ's packing logs

Overview

When using Dimensional Shipping, ShipperHQ will pack orders into boxes based on what you've already defined. This document explains how to understand the logs to see which box ShipperHQ packed for a given order.

Table of Contents

Viewing the Logs

Depending on your platform, there are different places to view your rate logs. Typically, you might access the logs to send our support team a Transaction ID/Quote ID. But these logs also show you a significant amount of info about your rate request and response 😊.

If you are not familiar with how to access logs, you can check out the documentation below:

Currently, there is no ability to view logs on Shopify. If you need to know how ShipperHQ packed an order on Shopify, please contact support@shipperhq.com with a screenshot of your cart tested.

Locating the Packing Details

Once you've located your logs, there's a specific section in the response that will indicate the Packing Details. Instructions for each platform are below.

Magento 1/2 & Zoey

On Magento 1/2, Packing Details are included in the Order Details, so you shouldn't need to dive into the logs to see what boxes were chosen. In Magento, navigate to Sales > View Orders > View an Order and find the packing details in the "Order Comments." However, you do have access to the full rate request and response data if you want to review the logs directly.

In the response data, beneath each Carrier's Rates, there is data for "shipments." This shows the Name, Weight, Volume, and Dimensions of your chosen packing box(es) for the order.

Example showing packing details in a Magento and Zoey order.

BigCommerce

There are two ways to find the Packing Data of an order in BigCommerce 😊. First, you can find it in the Order Details by going to the BigCommerce Server Settings > Store Logs. On the right-hand side, there's a section for "Packing Details" that will list the Name, Weight, and Dimensions for the packing box(es) chosen for the order. It also reflects any surcharges that may have applied.

Example showing packing details for BigCommerce order.

The screenshot above shows an example packing response for 1 Box in the order. If multiple boxes are packed, they will be listed as well. If ShipperHQ rated from more than one Carrier, the packing details would be separated per each Carrier.

You can also access package information via the "shipping_quote" BigCommerce API endpoint:

https://developer.bigcommerce.com/api-reference/store-management/orders/order-shipping-addresses-quotes/getshippingquotes

Values like box name, dimensions, surcharges, included products, etc., are found in the “packages” section of the “additionalInfo” field.

WooCommerce

Currently, the WooCommerce platform does not pass back the Packing Data on the Order Details or display the packing output data in the logs.

To confirm how ShipperHQ would have packed an item, you can reproduce the cart in the "Test Your Rates" Calculator in your ShipperHQ account to see the chosen Box output, or you can send us the Transaction ID from the WooCommerce logs, and we can advise which packing boxes were selected for that order.